How to to join an e-consult

Using a laptop of fixed computer with the Windows OS

 

Image


 
IMPORTANT: If you experience technical issues before or during your e-consult, you can always access your e-consult by phone. See how.

If Zoom is already installed on your computer, you just have to click the link in your e-consult confirmation or reminder and you will automatically be redirected to your e-consult.

 

If you are using Zoom for the first time, you must first download it to join the e-consult.

  • Click the link to the e-consult you received in your e-consult confirmation or reminder.

    Link to e-consult (Zoom): https://zoom.us/j/XXXXXXXX
  • Click download and run Zoom.
Image
  • Zoom will download. Click the folder at the bottom right to launch it.
Image
  • Enter your name.
Image
  • Wait for the doctor to join the e-consult.
Image
  • Click Join with Computer Audio.
Image
  • You have now joined the e-consult. Make sure to activate the microphone, camera and sound on your computer.
Image
  • Wait for the doctor to join the e-consult.
  • Once the e-consult is over, click Leave meeting.
Image


IMPORTANT: If you experience technical issues before or during your e-consult, you can always access your e-consult by phone. See how.

 

Need help?
Contact Bonjour-santé’s customer service: 1 866 943-9480