How to to join an e-consult

Using an Android smartphone or tablet

 

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IMPORTANT: If you experience technical issues before or during your e-consult, you can always access your e-consult by phone. See how.

If Zoom is already installed on your device, you just have to click the link in your e-consult confirmation or reminder and you will automatically be redirected to your e-consult.

 

If you are using Zoom for the first time, you must first download the app to join the e-consult.

 

  • Click the link to the e-consult you received in your e-consult confirmation or reminder.

    Link to e-consult (Zoom): https://zoom.us/j/XXXXXXXX
  • Click Download from Google Play.
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  • Click Install and open.
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  • Click Join a Meeting.
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  • Enter the meeting ID included in your e-consult confirmation or reminder and click Join Meeting.
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  • Allow Zoom access permission.
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  • Wait for the doctor to join the e-consult.
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  • Make sure your camera and microphone are activated.
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  • Once the e-consult is over, click Leave in the upper right corner.
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IMPORTANT: If you experience technical issues before or during your e-consult, you can always access your e-consult by phone. See how.

 

Need help?

Contact Bonjour-santé’s customer service: 1 866 943-9480